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Online support ticket system with knowledgebase
Posted on 08. Jul, 2011 by Philip in Apple, Big Trousers News, Digital imaging, Hardware, News, Photography, Software, Video, Web design
Big Trousers online ticketing and support introduced today.
It is designed for all customers who register to report problems with content management, wordpress, computer hardware and software, email, photography and general IT. Also available are articles in the knowledge base designed to assist your and your business.
The web is no longer prohibited by desktop and laptop computers. With exponentially growing numbers users surfing the web with handheld devices we’ve ensured that our support site is optimised whether you’re viewing it on your 27″ iMac or your iPhone 4. Also, the support site is hosted away from our main server so that in the event of server malfunction or maintenance, the support site will still be live and operational. Server maintenance or server downtime is reported by as as it occurs live in the support site.
Tickets are only visible to the registered user and Big Trousers admin. Once a ticket has been resolved however we can convert it’s contents into a knowledgebase item. As a result, questions that are answered and published become available by search in the knowledgebase. From time to time we will also publish tips and tricks in the knowledgebase.
We hope this will be a value to you, our customers.